Policies & Practice Information

You can book an appointment by calling 053 9422888, emailing info@goreydentalpractice.ie, or by speaking to our team at reception, we’re always happy to help.

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We send a confirmation text message approximately 48 hours before your appointment. We kindly ask that you reply “YES” to let us know you’ll be attending. If we don’t receive confirmation, the appointment may be released to another patient who are waiting. If we’re unable to contact you, we will notify you by SMS if your appointment has been cancelled.

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If you need to cancel or reschedule, we completely understand, we just ask for at least 24 hours’ notice so we can offer the time to someone else.

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Please try to arrive 5 minutes before your appointment time. Unfortunately, if you arrive late, we may not always be able to see you. 

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Missed appointments may incur a €30 missed appointment fee. Repeated missed appointments may result in us being unable to offer further appointments.

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Dental X-rays help us diagnose problems, plan treatment, and monitor the health of your teeth and gums. They use a very small amount of ionising radiation, the risk is extremely low.

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X-rays are only taken when clinically necessary and when the benefits clearly outweigh the minimal risk. Our team is fully trained to use the lowest radiation dose possible, and all equipment is regularly tested for safety.

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Click the link here to read more about dental X-rays and radiation safety.

For optimum dental health, we strongly recommend attending for regular dental examinations, either every six months or at least annually, as advised by your dentist.

 

Patients who have not attended Gorey Dental Practice for a period of 8 years or more will be deemed no longer registered with the practice.

As we are currently unable to accept new patient registrations, we may be unable to offer appointments to patients who have not attended within the past 8 years.

 

We encourage all patients to maintain regular attendance to support their ongoing oral health and continued registration with the practice.

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At Gorey Dental Practice, we are committed to providing a high standard of care and service to all of our patients. If you are unhappy with any aspect of your experience, we encourage you to let us know. We take all complaints seriously and view them as an opportunity to learn and improve.

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Complaints should be directed to Nikki Cogley, Practice Manager, who will oversee the handling of your concern and, where appropriate, refer the matter to the relevant team member or clinician to ensure it is fully and properly addressed.

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We aim to acknowledge complaints promptly and investigate them thoroughly, keeping you informed throughout the process and working towards a fair and timely resolution.

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A copy of our full Complaints Policy (Updated August 2023) is available here.

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If, following our review, you remain dissatisfied, you may contact the appropriate external bodies as outlined in our full policy.

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At Gorey Dental Practice, we are committed to protecting and respecting your privacy. We collect and process personal data in order to provide you with safe, effective dental care and to manage the administration of our practice.

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The information we may collect includes your name, contact details, medical history, dental records, radiographs, and payment information. This data is used solely for the purpose of delivering dental treatment, arranging appointments, processing payments, and meeting our legal and regulatory obligations.

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We store patient information securely, whether in electronic or paper format, and take appropriate measures to protect it from loss, misuse, or unauthorised access. Your information will only be shared where necessary — for example, with dental laboratories, referral specialists, or regulatory authorities — and only in accordance with data protection legislation.

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You have the right to request access to your personal data, to have inaccurate information corrected, and to raise any concerns regarding how your data is handled.

If you have any questions about how we use your information, please contact the practice and we will be happy to assist you.

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At Gorey Dental Practice, the welfare and protection of children is of paramount importance. We are committed to providing dental care in a safe environment in accordance with Irish legislation and Dental Council guidance.

Parental Presence

Parents or guardians have the right to accompany their child during dental treatment. Our practice policy is all children under 16 years of age must be accompanied by a Parent or Guardian.

Consent

Consent must be obtained from a parent or guardian for children under 16 years of age. The child’s best interests are always central to decision-making, and children are involved in discussions appropriate to their age and understanding. Patients aged 16 and 17 may consent to their own treatment in accordance with Irish law.

Mandatory Reporting

Dentists are mandated persons under the Children First Act 2015 and have a statutory obligation to report any reasonable concerns regarding a child’s safety or welfare to Tusla – Child and Family Agency.

Vetting

In line with the National Vetting Bureau (Children and Vulnerable Persons) Acts 2012–2016, all relevant staff members are vetted through the Garda National Vetting Bureau.

Child Safeguarding Statement

In compliance with the Children First Act 2015, the practice has completed a formal risk assessment and maintains a Child Safeguarding Statement. This document outlines our safeguarding procedures, including reporting processes, recruitment practices, and complaint handling procedures. The statement is available here and is reviewed regularly in line with statutory requirements.

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